Crisis Engagement
Safe and Secure Communities
Crisis Engagement - Performance Measure 1.34
The City of Tempe is committed to assisting residents experiencing a crisis or traumatic event. CARE 7, a workgroup within the City of Tempe Human Services Department, provides services to de-escalate and stabilize individuals in crisis and connect them to long-term supportive care. Assisting clients in navigating crises and developing coping skills results in increased self-sufficiency and a safer and healthier community.
Measure
Achieve a rate of 95% for successful engagements with the CARE 7 Mobile Crisis Unit as measured by an encounter evaluation.
Why this Measure Matters
The City of Tempe is committed to increasing a safe and healthy community. Through the CARE 7 Crisis Response program, staff de-escalate and stabilize a community member in crisis, and connect them to supportive case management and support services.
Crisis response and case management is an integral part of building a healthy, resilient community. In support of the community’s health and safety, CARE 7 is an integral part of the City’s community safety response. Specifically, CARE 7 is dispatched by both the Tempe Police and Tempe Fire and Medical Rescue Departments to provide social services to those in need. Focused social service response is a cost-effective strategy that allows public safety to focus on their areas of expertise.
Baseline
Available March 31, 2025
Target
95% by FY 2024/25
Strategies
1. Decrease requests for crisis services by providing clients with ongoing support during non-crisis periods.
Provide training opportunities for all CARE 7 staff to increase their case management skills.
2. Stabilize clients by engaging Crisis, Triage and Intake Specialists to mitigate escalating behaviors and connect to case management services.
Closely align the duties of the Crisis, Triage and Intake Specialists with those of the Crisis Intervention Specialists.
3. Increase social work case management services for the community.
Increase number of experienced social workers in all CARE 7 program areas.
4. Connect clients to other supportive programs and agencies for comprehensive wraparound services that can prevent future crises.
Increase number of experienced social workers in all CARE 7 program areas.
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